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The Peacock's Tale

At The Peacock’s Tale we are committed to protecting your privacy and the security of your personal data.  Outlined below are details of the information that we hold, how we ensure its security and how long it will be kept for. In this document ‘we’, ‘our’ and ‘us’ refers to The Peacock’s Tale.  This Privacy Policy does not apply to the practices of third parties that we do not own or control.

 

The Information that we collect:

•If you place an order it is processed through Paypal and your name, email address, postal address and payments are made through them.  Paypal will email to us the details of your order including your name, postal address and email address but at no point do we see or hold your banking information and your name and contact details are kept on email.  If you would like to view Paypal’s privacy policy you can access it here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev  

•If you sign up to our mailing list then we will hold your name and email address in a separate file and we have put in place suitable physical, electronic and managerial procedures to safeguard and secure this information.

It is very important that the information we keep is accurate and up to date.  If you believe that any of the information we hold on you is incorrect or if you wish to amend any of your details that we have on record please contact us by emailing: vivien@the-peacocks-tale.co.uk

 

What your information is used for:

•To provide our products and services

•To provide you with information about our products and services if you have given your consent for us so to do. You may withdraw consent at any time by emailing:  vivien@the-peacocks-tale.co.uk

•To calculate and collect fees and resolve any queries.

•To provide you with an enjoyable shopping experience.

 

Who we share your data with:

•We may have to disclose certain of your information to service providers to fulfil your order, i.e. your postal address to couriers or the Royal Mail

•Bankers, auditors and accountants to allow us to comply and fulfil our business obligations.

•Governmental bodies that request it

We may share, and you hereby agree to our sharing of, personal information with service providers and affiliates who assist with the delivery of our products/services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety.

 

How long we hold information:

•We will only keep your marketing information for as long as you wish to remain on our mailing list.  

•Information that has been used when ordering goods from us will only be kept for as long as is legally necessary. For tax purposes the law requires us to keep basic information about our customers for seven years.

 

Your rights:

Under data protection laws you have rights in relation to your personal data. You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 

You may instruct us to provide you with any or all of the personal information we hold about you.  We will not charge a fee for doing this, however we may charge a reasonable fee if your request is repetitive or excessive. You have the right to pass this information to another party or take the opportunity to correct any inaccuracies.

 

You also have the right to instruct us to destroy any or all of the personal data we store.  Please note that we cannot destroy any information that we are required to retain by law.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

 

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

If you have any questions or concerns, you may contact Vivien Massery, owner of The Peacock’s Tale at: vivien@the-peacocks-tale.co.uk.

 

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Privacy Policy